PrimoCeramic Charcoal Smoker Grill On Cart With Side Tables - Oval Xl

OK, first thing, it's built like a tank! I've only gotten to use it a few times so far but I'm very pleased. I guess my only complaint is that for a grill at this price, it should've come with some of the necessary accessories. I guess I spent another $200 on the accessories for indirect cooking, smoking, grate lifter, etc.

They have a Warrenty. If you have your receipt and you go back to the place you bought it from. I spent $2800 and it broke and they did not stand behind it. Do not buy.

Grill and smoker I love the fact that the primo does both. Couldn’t be happier with it.

I owned Big Green Egg smokers for 20 years before opting for the Primo XL. This is an outstanding smoker, best in class in my opinion. Very easy to use, extremely well made, and very functional

Two years old now and starting to have issues. The top cap paint flaked off, the chrome basket on the bottom of the cart is rusting, the temp gauge is stuck on 150F. I paid for a quality product and take pride in what I own. I called Primo Customer Service and spoke with Denise Elam. I was told to pound sand, they were not interested in helping with any defective parts. Great product, just no customer service after the purchase. Buyer beware.

This thing does it all, smoke, cold smoke, sear, grill, bake.

I owned the Primo XL Grill since 2011 and just decided to write this review. Overall, the grill is great. I like its size and the amount of food you can cook with it. After over 7 years, my firebox did crack and when I reached out to their support, they ask me to send them a photo to process the claim. I will be doing that soon as I have to also take a photo of the cast iron charcoal grate. I like to also mention that unlike my previous correspondence with them a few years ago, their response this time was pretty timely. A few years ago, you can't even get a reply back. So that is a good sign.A few bad things about the Primo is the hardware they used. I am not sure what kind of stainless steel they used in their product but it is junk. The grate lifter rusted after first exposure to the elements. The same thing with the chrome basket under the cart. Worse is the wheel stopper on the cart, it rusted so badly, it fell off about 5 months after I got the grill. When I called them back then, they were willing to send me the replacement caster wheel, I will have to pay for the shipping but who the heck will install those? It will require me to take out the grill to replace the caster in the cart. I decided to not bother with it. But for them to charge a premium, the least they could do is use better quality parts. Finally, the price of their parts like ceramic grate, cast iron grate are quite high.

Perfect grill! My son-in-law loves it!