Ashley HearthProducts DVAG30L 25000 BTU Direct Vent Propane Heater, Cream

This Ashley Hearth Products unit is sold by United State Stove Co., and actually manufactured in China. United States Stove does not stock nor do they expect to stock replacement part that was damaged in shipping, The damaged part was not located until after the return window. The damaged part was the Pilot Connection Tube which is identified and listed as a replacement part in the owners manual, but is not available. Thus, the unit cannot be operated and I am sitting on a $700 pile of junk. Do not waste your time or your money. Do not purchase from this company.

Works very well to heat the garage.

It was quite a bit of work to install. Very disappointing to try and light it the first time. Then spend a couple hours taking it apart to find the ceramic insulator on the ignitor was cracked. Amazon customer service was excellent just a hassle I didnt need.As for the heat output. It may burn 24000 btu but i would have to guess AT least half that is going out the exhaust

Bought this for my job trailer/mobile office that I converted into a mini off the grid cabin on our hunting property. We have the 11,000 btu units in out shower house, pump house and a couple of deer blinds and they work great and are basically silent. The 25,000 btu heater heats great and keeps our 8x32 trailer toasty even with -11 degree weather outside. The issue is that and I'm guessing at this, when the plenum heats and cools it sounds like a 12 guage shotgun blowing off. Its fun getting woken up 3-4 times a night by a big bam. I called customer service 2 times and was told there was nothing they can do they get scammed by too many people. I expressed my displeasure with this and was told well maybe you can take a video of the bangs and send that in, we might do something. This is 5 hours away from my house and is not a constant set your watch to it timing. So I guess i'm supossed to take a couple hours of video? Plus in the summer who wants to run the heater when its 80 outside. There is a problem, we have bought 8 Ashley Hearth heaters in the last 10 years and we have to jump through hoops, this is very disappointing.

We got a quote from a HVAC company to install a wall heater just in our homeschool classroom. The quote was over $4000. We bought one of these 17,000 units for our classroom and one 25,000 unit for our basement living room for about $1000. We installed it ourselves and are very happy with both units. We do leave the pilot lit all the time because we find it quite difficult to get relit but it heats really well. The temperature gauge seems to be consistent and turns on and off automatically well. Overall, it's fairly quiet and we rarely notice it running. Definitely feel that we got a great deal!

Installation went ok. Noticed that the ignition switch would not work consistently. I ran for about an hour then we cannot get it to light. Ignition switch appears to be only working intermittently. Cannot find a parts source. Really regretting this purchase.

Unit dented out of the box. Installation was a little frustrating due to alignment of vent and fresh air ducting. During initial start up could not get pilot to light. I removed the front panel and found that the burner connection tube was broken at the flair. Finding replacement parts seems impossible.

My office I had a none vent and all way smelled like propane this one is great easy hookup