Petmate Aspen Pet Traditional Kennel, 28", for Dogs 20-30 Lbs, Made in USA

Medium sized pet carrier. We have a smaller dog, and she outgrew her carrier. This one is large enough for her to move around easily and not be cramped. Good quality, well made.

Very easy to assemble!

Item was damaged when it arrived. Ordered another one and was sent two. First one was damaged, sent back, ordered again, received two.

Excellent kennel, but we had to add two ropes across either end to assist two old people in handling the crate. I don't know how they expect anyone to pick this thing up without handles. With the addition of ropes, it was fine.

I acquired this carrier to transport two large cats. While a smaller carrier could have been purchased, I prioritized the 30-pound weight limit. Together, the cats weigh slightly less than 30 pounds, ensuring their safety. Although I anticipate infrequent use of this carrier, it now enables me to conveniently transport both cats in a single unit as needed.

Very sturdy have a 60 lbs bully that escaped the metal crate constantly. This has held up so well and I’ve had 0 “prison” breaks

I purchased this item from Amazon May 31 2023 for just under $200.00. All was well until the beginning of August when I came home to find the front of the locking mechanism missing and a spring and metal washer on the floor. Luckily, my puppy had stayed put, as it appeared that she could have pushed on the door, in the locking mechanism’s weakened state, and got her head stuck between the door and crate frame. I hate to think of what could have resulted from that action in my absence.I put a phone call into PetMate Customer Service. A recorded greeting came on saying agents were busy, but one would be with me shortly. After a few minutes, another recording came on saying no agents were available, and to leave my phone number and e-mail for an agent to get back to me. A week passed and there was no return contact from PetMate.Multiple phone calls have since been made. Each time an immediate recording has come on saying no agents are available and each time I have left the requested information.I called Amazon customer service September 17,2023 because it has been multiple weeks of no contact from PetMate. Because it was outside the return window, they could not offer a resolution-Not even help with getting a response from PetMate.I put my puppy in a twenty-year-old crate that still has a working mechanism from another manufacturer.I fully expected PetMate to respond to my attempts to contact them. The door should be replaced by them without hesitation. I am also very disappointed by Amazon’s lack of interest or assistance with addressing the apparent customer service issues at Pet Mate.A locking mechanism that fails on a dog crate in under 90 days is poorly designed and should be recalled or out right defective. Do not waste your money on PetMate crates!

The media could not be loaded. This is a miracle crate! Backstory...I have two dogs. One is quiet but gets queezy on car rides if she's not held, and the other? Well, let's just say he's VERY excited in the car. Have you ever seen that episode of family guy where Brian goes for a car ride and jumps around from window to window yelling at everyone he sees? Yeah, sort of like that. He even taught himself to put the windows down, so there's no stopping him. One time he found a tennis ball in the car and OHMYGOD. We almost crashed because he threw it at me and it went under the brake pedal. Not to mention the time he rolled the windows down when he saw another Westie (he loves to bond over family ties or something, he's OBSESSED with dogs that look like him). He jumped out of the window WHILE I WAS DRIVING. I didn't even realize it for a good 5 seconds. Thank God we were in our neighborhood so I was driving slow. His face was scraped but he survived. Moral of the story is, I can't drive alone with both dogs. So when I realized I would have to drive with them, alone, for over an hour last weekend, I had to come up with a plan. Let me be clear... he's NEVER quiet in the car. I put them together in this crate and it was like magic! He was almost completely silent FOR OVER AN HOUR. He only made noise when he realized we were almost home, and even then it was just a quiet whine. I want to kiss whoever invented this thing. THANK YOU! You've given me sanity and my dogs the ability to ride with me without hearing me lose my mind. How can I ever repay you?!